Customer FAQs
Customer FAQ – The Fashion Nest
Welcome! Find answers to the most commonly asked questions about shopping with us.
🛍️ 1. How can I place an order?
Browse products, select your size, and click “Add to Cart.” Proceed to checkout, fill in your details, and make the payment.
🚚 2. What are your delivery timelines?
We usually deliver within 4–7 business days, depending on your location. Remote areas may take slightly longer.
💸 3. Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders above ₹999. Orders below ₹999 have a flat shipping fee of ₹49.
💵 4. Is Cash on Delivery (COD) available?
Yes, COD is available for orders below ₹5,000. COD charges are ₹79 per order.
📍 5. Do you deliver all over India?
Yes! We deliver to most PIN codes across India, including Tier 1, 2, and 3 cities.
📏 6. How do I choose the right size?
Every product page has a Size Chart to help you choose the perfect fit. For assistance, contact our support team.
🔁 7. What is your return policy?
Returns are accepted within 7 days of delivery. The item must be unused, unwashed, and with original tags.
🔄 8. Can I exchange a product?
Yes. We offer size exchanges or replacements for damaged/defective products. Just contact us within 7 days of delivery.
💳 9. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
📦 10. How do I track my order?
Once shipped, you’ll receive an email/SMS with the tracking link. You can also track orders via the "Track Order" section on our website.
🚫 11. Can I cancel my order?
Yes, you can cancel your order within 12 hours or before it’s shipped. Once shipped, cancellation isn’t possible.
🧾 12. Will I receive an invoice with my order?
Yes, every order comes with a tax invoice, either printed or via email.
🎁 13. Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but we’re working on adding this feature soon!
📸 14. Will the product look the same as the image?
Yes! We ensure all photos are taken under natural lighting. Slight variations may occur due to screen settings.
🧼 15. Are your clothes prewashed or shrink-proof?
Most of our products are pre-shrunk, but we always recommend checking the care label and washing instructions.
🛒 16. Do you have any discounts or coupons?
Yes! New customers get 10% off on their first order. We also run seasonal sales — subscribe to our newsletter for updates.
📞 17. How do I contact customer support?
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Email: support@[yourstorename].com
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WhatsApp/Call: +91-XXXXXXXXXX
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Support Hours: Monday–Saturday, 10 AM – 6 PM
🕔 18. What if I miss my delivery?
Our delivery partner will attempt 3 times. If unsuccessful, the order is returned to us and we’ll contact you for reshipment.
🧍♀️ 19. Do you have a physical store?
No, we are currently online-only. All orders are fulfilled from our warehouse.
🔒 20. Is shopping on your website secure?
Absolutely! We use SSL encryption and secure payment gateways for complete safety of your data and transactions.